That Four-Star Rating You Left Could Cost Your Uber Driver Her Job

04/11/2017
Caroline O'Donovan
BuzzFeed

For the last few months, the Good Work Code has been compiling research on how to build a better rating system for labor platforms. “The managers of the company want information about how a job or gig was done, and the customer wants to offer feedback. But how do the workers actually get information that allows them to succeed and thrive in these working arrangements?” asked Palak Shah, director of the Good Work Code’s parent organization, Fair Care Labs. “It’s our sense … that there’s a lot of opportunity for growth and improvement.” The report — which recommends transparency, human interaction, processes for disputing ratings, and system that’s more dynamic than “on a scale of one to five” — is supposed to be published in the next few weeks.